Frequently Asked Questions

ORDERING

After reading the FAQ, kindly head over to “Customisation” > “Get A Quote” and then fill up the form.

Do allow us to take 1-3 business day(s) to get back to you.

  • Gourmet Cakes/Custom Cakes: minimum 3 business days
  • Customised/Bespoke Cakes: minimum 5 business days to a week

We charge based on the number of serving pax as well as the complexity of the cake design

  • Gourmet Cakes/Custom Cakes: minimum 3 business days
  • Customised/Bespoke Cakes: minimum 5 business days to a week
  • Kindly email us if you would like to have amendments or cancellations on your order.
  • Order Amendments are NOT ALLOWED within 3 days from the date of event.
  • Kindly inform us 5 days in advance for Order Cancellations
  • Payment made for confirmed orders WILL NOT BE REFUNDED. However, the amount can be kept as credit for your future order. No expiry date for the credit.

As of June 2022:

  • Free Flexi Delivery, min. spending above $68: 10-2pm or 2-7pm
  • Flexi Delivery is chargeable at $10 for spending below $68
  • Any requested changes to delivery date, time & location within 3 days from the date of event will incur a charge of $20 as stipulated by our third party delivery service vendor.
  • Any request with specific timing (e.g. by 1230pm, within 1-2pm, before/after 3pm) will incur a charge of $20 as well.
  • Any request with timing out of the given range from us will also incur a charge of $20 as well.
  • You may email us to request for the details on payment. The new delivery
    date, time & location will only be confirmed after payment has been
    made. – The recipient of the cake is wholly responsible for checking
    that the order specifications of the cake received. We will not be
    responsible for any damage that occurs after the delivery has been
    completed.
  • If there is no one present to receive the order
    during the time slot chosen, a 10-minute waiting period will apply.
    After this period, the driver may leave the items at a safe location in
    front of the door, such as a door handle or a cabinet, if there is one.
    If there is no one present to receive the order during the time slot
    chosen, a 10-minute waiting period will apply. After this period, the
    driver may leave the items at a safe location in front of the door, such
    as a door handle or a cabinet, if there is one. We will not be
    responsible for the conditions of these items.
  • In a situation
    where there is no one to receive the order, the driver may send the cake
    back to the bakery and there will be an additional charge of $20 for
    re-delivery fee.

Our Cakes

Unfortunately, we are not yet certified. However, we DO NOT use any pork, lard or alcohol in our ingredients.

Yes, there will be nuts contained in certain cake flavours. “Contain Nuts” will be stated under the description box thus do take a read before you placed an order.

  • Our cakes will last approx. 2-4hours in AC room (depending on the temperature of the room) and will only last 30-45mins in room temperature, depending on the weather.
  • If refrigerated, kindly take the cake out to thaw for at least 30mins or till cream is soft to slice.
  • Our cakes are best consumed within 3-4days.

DELIVERY/
COLLECTION

Updated as of 1st September 2021

*SELF COLLECTION IS ONLY AVAILABLE FOR GOURMET CAKES*

Self collection is available at out store now, do talk to our customer service officers to get your order fixed. Deliveries are available on all Mondays, applicable to some cake designs only. Location is stated when you cart out.

– Charges for MBS area –
Free: Hotel Lobby, MBS The shoppes drop off/pick up point
*Extra Charge (+$10): Outlets, restaurants & etc in MBS The Shoppes

*Our admins will email you the payment details once we have received your order*

There will not be any additional charge for Sentosa but we do charge for Tuas area.

An additional of $30 will be chargeable for Tuas area.

– Charges for MBS area –
Free: Hotel Lobby, MBS The shoppes drop off/pick up point
*Extra Charge (+$10): Outlets, restaurants & etc in MBS The Shoppes

*Our admins will email you the payment details once we have received your order*

Updated as of June 2022:

Slots for FREE Flexi Delivery, min order above $68: 10am – 2pm or 2pm – 7pm

Slots for Specific timings (+$20): 10am – 11am, …, 1pm – 2pm, …, 2pm – 7pm

  • Any requested changes to delivery date, time & location within 3 days from the date of event will incur a charge of $20 as stipulated by our third party delivery service vendor.
  • Any request with specific timing (e.g. by 1230pm or by 1-2pm) will incur a charge of $20.
  • Any request with timing out of the given range from us will also incur a charge of $20 as well.